Not Acceptable!
I recently visited Michigan State Univ. for NOAC w/7,400 others. The OA Shows were great! I was looking after some handicapped persons. One of the them was a mother, about 40, who had a stroke.
When one attends an arena like Bresslin, they turn the temperature down and the warm bodies bring the temperature up to normal acceptable levels. The lady started to shake and explained that she was freezing. I asked the attendant if they had a small blanket like the airlines do. She said, no. She couldn't help out. I said, "This is unacceptable!" We have to find an answer to solve the problem. I said that I would take off my shirt to keep her warm. Instead, I said you are wearing a vest as a usher. Can we get another one? She quickly went and retrieved one. This did the trick.
I explained that there is no such thing as NO to a customer. We will find a way to solve this problem to the satisfaction of the customer.
This is just one example. If we are motivated to serve, and give excellent customer service, we can.
RSS Feed
